Shipping Costs & Returns
There are currently delays in US Customs inbound at New York of up to 10 days due to large volumes of international freight.
Please note the Post Office is closed on December 26, 27, 28 so all orders over the Christmas weekend will be shipped December 29!
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Please note the default currency is USD.
- United States & Australia - USD $7.00 per order.
- All other countries - USD $14.00 per order.
United States Customers - Shipping for all orders is ex Australia. Please allow 10 business days for delivery. You will be able to track your order via www.auspost.com/track and via the USPS website after the order clears US customs.
Australian Customers - Your order is shipped via Express Post from Brisbane.
Customers in the following countries will have your order shipped ex Australia with tracking available via www.auspost.com.au/track website. Orders are expected to be delivered within 10 business days once they leave Australia.
- Hong Kong
- South Korea
- New Zealand
- United Kingdom
All other countries
Your order will be shipped via Registered Post ex Australia. Tracking is not available and we advise that some countries can take up to six weeks for delivery to be completed. Our experience shows that South American countries, South Asia, Middle East and Eastern Europe including the Russian Federation can experience extensive delays.
We can arrange faster delivery via International Courier but you must contact us first so we can obtain a quote. An indicative cost is between $50 to $70 USD
Taxes & Duties
There may be duties and/or foreign taxes applied by customs towards your order when delivery is made. We cannot be held responsible for these charges and they will not be reimbursed by HommeMystere.
We cannot mark your order as a gift so please do not ask!
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.
All transactions are displayed and processed in US Dollars. Please choose your own local currency from the converter in the Shopping Cart. We accept Mastercard, Visa and Discover card via PayPal. Note you do not have to sign up to PayPal to make payment via Credit Card. Choose the 'I do not have a PayPal account' link when paying via credit card in the PayPal system.
We can also accept Money Orders and Direct Deposit payments in Australia. Simply choose your preferred option while going through the checkout and follow the instructions. Please contact us here for more information if you require any assistance or email firstname.lastname@example.org.
We want you to love your lingerie and expect that your entire purchasing experience with HommeMystere will conclude with a happy ending. So we ask that if you are not happy, please contact us within 7 days of receiving your order so we can make you happy! If you wish to return any items for any reason, please contact us before you send anything!
If you wish to exchange due to incorrect sizing of your garment, we will replace your garment (provided we have stock) at no charge, with the correct size. You will need to return the incorrect size garment at your shipping expense.
If you wish to return the garment for any other reason, please contact us as soon as possible so we can assist.
As our garments are made up of very soft stretch satin they will wear according to how often they are worn. With care and attention we expect these garments to last a very long time. However, they should be treated similarly to how a woman treats her own lingerie. Use a lingerie bag for washing or better still - hand wash your lingerie!
Most importantly, we want you to enjoy your lingerie so if there is any issue whatsoever, please let us know so we can help you as soon as possible.