When did Customer Service become optional?!?

In other areas of my life I’ve started to realize that what I always thought of as decency, helpfulness and fairness is fast becoming obsolete.  As a customer you should be able to expect you will be treated fairly and equitably throughout a transaction and if you are not happy, you are compensated accordingly.

Perhaps it’s my OCD relating to my attempts to make my own customers happy that makes other business processes so positively annoying.  Seriously, how bloody hard is it to treat someone with enough respect to at least admit it when you have made a mistake!

I’ll be the first one to admit that perfection is pretty bloody hard to reach.  But it IS an acceptable goal and you need to be striving for something!  Striving for mediocrity isn’t an option.  There’s no doubt I have made mistakes in this business, whether it’s sending an order with an incorrect size or getting a design so wrong that I would rather give it away than deal with the guilt of possibly selling something not up to my high standards.

But although I always try and look at the positive side of people, there will always be some halfwit wanker that wants to treat you like you’re an idiot and do their best to make your life harder.  But to what end I wonder.  Really, a simple phone call, email or sms with a dash of honesty and humility can go a long way to addressing a problem.

Rather than start an argument over a petty issue, I think some people should really learn the phrase ‘Hey, sorry mate.  I just f**ked up’.  Wouldn’t that be a nice change.

Isabella Arrives

We would like to welcome Isabella into the HommeMystere family this month!  Isabella comes in a panty, thong and a babydoll.  She resembles the French Maid in looks and is designed for comfort and fun!

Cute thong style n black & white!
Cute thong style in black & white!

Isabella panty is similar to Rachel and Genevieve and is designed more for everyday wear and should be quite resilient.  For guys looking for something bright and comfortable, Isabella panty is the way to go.  Check the product description for more details.

Something a little different in our lingerie!
Something a little different in our lingerie!

Isabella Babydoll comes with a non stretch satin panel in front, adjustable and detachable shoulder straps and garter belts and cups that can accommodate a C size.

We have also designed the babydoll with a 3 inch frill bottom to create a mini dress style that looks great with our Isabella thong!

Isabella Babydoll with thong (sold separately) is just the right length!
Isabella Babydoll with thong (sold separately) is just the right length!

To celebrate the release of Isabella, we are offering a 20% discount on Isabella orders received until March 1st, 2016.  Just enter the coupon code bella when going through the checkout to take advantage of the offer!

 

2015 Report Card

We’ve been having a bit of a look at the past 12 months to see what we’ve achieved in the world of men’s lingerie.

Designs

It’s been a great year with a few new designs.  Genevieve was certainly a big winner with everyone and many will notice we’ve already sold out of the Large and XL bras.  Genevieve took the mantle of our fastest seller.  For a while.

Monique was the next release and she has been the quiet one with subdued sales despite being one of the most comfortable bras in the range.

Our next release was Rachel and she could easily be confused as Genevieve’s sister.  They have the same lines, same look although the Rachel bra is slightly larger in sizing.  Rachel Teddy  proved to be a winner with guys loving the thong back!

Anneve arrived and has taken over the title of fastest seller from Genevieve, but fortunately we made a few more of her so she will likely remain part of the family a little longer than the Genevieve bras.  Anneve also marked our first attempt at a babydoll style and that has also been popular.

Vanessa proved to be a bit temperamental and arrived later than expected.  The Vanessa skirt turned out to be a big winner with everyone, though the teddy was a bit of a failure!  We gave away about 500 of the teddies due to a button fail in the manufacturing process.

Tiffany is our most recent arrival and she is gaining in popularity.  The bra is the stand out winner here and it’s a style we may do again at some stage.

Store Update

In other news we updated the store at the beginning of the year and added bigger pics and improved usability for visitors.  The old store was a bit clunky and despite a few minor issues, the transition has been surprisingly smooth.

China Visit

I was also fortunate enough to travel to Guangzhou and tour the factory where our garments are made and also meet with the technicians that put up with my constant pattern changes and adjustments!  The meetings seemed to go well, although they may have been cursing me without my knowledge.  It was a great experience and I’m hoping to head back over in 2016 for a few days to confirm release plans for 2016/17.

USB Pen Giveaway

We had a giveaway a few months ago after I got a little carried away and purchased a heap of branded USB pens for customers.  They were loaded with a personal message, some pics of our early releases and a copy of our latest video.  Which reminds me, I must upload that video onto YouTube soon too!

Cyber Monday

Cyber Monday this year proved to be pretty big too!  The cyber Monday and our stocktake/birthday sale in May/June each year are our biggest sale periods.  It’s a great time for current customers to grab and extras of your favorite garments and also for new customers to grab a bargain.

Display Area

Possibly the biggest news for HommeMystere as a business was that we moved into bigger premises this year.  It was a pretty big leap from our previous place and so far it’s proven to be a great move.  We’re also cleaning up some space for a display area and fitting room for customers that want a more private and personal experience.

We will plan an open day and then trial clients via appointment to see if the experiment is a success.  If you live in Australia and genuinely think you will take advantage of the opportunity to have a personal appointment, I’m happy to hear from you now. We’re located on the southside of Brisbane and appointments will be weekends only.

 

Peek at our Showroom wallpaper!
Peek at our Showroom wallpaper!

With all of this happening in 2015, I can’t wait to see what will happen in 2016!

 

Cyber Monday Weekend

Our annual sale over the Thanksgiving weekend has finished and the results are in!  It’s been another very successful sale with plenty of guys (and girls) taking advantage of the great discount.

The downside of a successful sale is we start to rapidly run out of some lines.  For example, our fastest selling style this year has been Genevieve and she has now sold out in sizes Large and XL in the bras!

Genevieve Bra

Other styles that have recently sold out include the Rose Bra in Medium and Large, Scrunchy Panty in both Small and Medium and also the Large China Doll Panty.

Fortunately, we have more new lingerie to come.  The full cup Tiffany set is due this week and we’re confident it will be very popular.  Will it be the fastest seller?  We’ll know very soon!

Tiffany bra and panty set due for release this week!
Tiffany bra and panty set due for release this week!

Watch for Tiffany arriving very soon…

(And Tiffany has now arrived.  Use the coupon code word tiffany15 and receive 20% off the Tiffany set this week.  Offer ends December 14)

We’re giving away lingerie! Seriously!

You might have seen in an earlier post that sometimes things don’t always go perfectly to plan.  But that’s understandable.  If designing, manufacturing and retailing lingerie was easy then everyone would be doing it.

But it was still disappointing to discover our final production run of Vanessa teddies didn’t go quite according to plan.  Though incredibly comfortable, we were getting a few emails to say the snap crotch buttons were not all staying closed all of the time.

So we’ve been considering what to do.  We could possibly sew them up, or cut them up and use as polishing rags on my old Hyundai or maybe even give them to a charity for clothing perhaps?  In the end we decided to give them away.

Very fun comfy teddy
Very fun comfy teddy

 

Despite the minor fault, these teddies are still lovely!
Despite the minor fault, these teddies are still lovely!

Want to know what the fault is with these teddies?  The teddy has a snap crotch held together with three little push buttons.  The feedback we’re receiving is that on the odd teddy, one or more of the buttons will not stay connected while moving around.  That’s it!  Everything else is perfect!  We haven’t heard of all three failing so you’re likely to receive a decent piece of lingerie.

To get one, all you have to do is place an order valued at over $30 USD.  Based on the size of whatever you order, we will add a teddy.  This is only until stocks run out and although we have a lot of theses teddies, some sizes will run out sooner than others.

Jump into the store and pick up something today!

 

Planning a showroom

I had my first meeting with interior designers Leonie and Theresa yesterday.  The ladies are coming up with designs for our showroom and yesterday was an opportunity to see if we are on the same train of thought.

Fortunately we’re thinking along the same lines.  I want a luxurious feel, comfortable environment and shades that show off our lingerie that can’t be appreciated in online photos.

If you want to see the style I like and where we’re heading, just visit our Pinterest Page and specifically the Store Ideas board.  It will provide a guide to what we are thinking.

As a trial, we will generally open the showroom by appointment only.  This will allow clients time and privacy to peruse the range and experience the various styles at leisure.  If the service proves to be popular, we will extend opening hours to accommodate as required.

Of course we still have to build the showroom so check back from time to time to see how we’re progressing.  We have a few fun ideas to make the experience even better but you will just have to wait to find out about those!  Can’t spoil all the surprises. 🙂

Leave a comment and tell us what you would love to see in a lingerie boutique!

Pick up a freebie with each order until they’re all gone!

We can’t always receive our new lingerie as fast as we’d like so to fill in the waiting time we often pick up new products now and again.

One of those products is a branded USB pen.  We wanted to provide our customers with some info on a USB and decided this was about the most practical method.  So we’re giving away this pen with each order over USD $50 until they’re all gone – which we expect will take us through to Cyber Monday.

USB Pen loaded with pics, video and a note from the designer!
USB Pen loaded with pics, video and a note from the designer!

Each USB is 4GB and we’ve loaded some info on each pen.  You’ll find some of our current products, promotional pics, long and short versions of our first video and also a copy of our next video that we’ll be uploading onto YouTube some time in November.

There are also pics of a few of our garments that didn’t make it past the sample stage and of course, some pics of our past favorites too.

How do you get one?  Place an order and we’ll send a pen with your lingerie!

Interested in lingerie for me?  Help us help you and take our survey!

 

When things don’t quite go to plan

Sometimes, regardless of how well you think you’ve planned something, it can all turn to utter crap.

We’ve had that happen this week when we received a few less than favorable reviews on the Vanessa Teddy that we just released.  This teddy is without a doubt one of the most comfortable garments we’ve made.  Unfortunately, we decided to try a snap crotch instead of the full crotch and some of the buttons are less robust than we had hoped.

This isn’t affecting all the teddies and we are getting some positive feedback from many customers.  However if you have purchased a Vanessa Teddy and you are not happy with the snap crotch (or any other part), get in touch with us so we can make amends!

Vanessa Teddy with a Snap Crotch
Vanessa Teddy with a Snap Crotch

For the foreseeable future we have removed the Vanessa Teddy from sale in the store and will work out what to do with the ones we have remaining.  We may do a promo with them in the next month or two!

 

Vanessa coming soon!

Doesn’t time fly when your playing with lingerie!  Since releasing Anneve last month we’ve been extremely busy.  Anneve has been very popular and our fastest selling garment since Genevieve.

Anneve Bra & Panty set
Anneve Bra & Panty set

Our next set is Vanessa and we expect her to arrive before September 12th.  Vanessa is a set made up of a sheer teddy (with snap crotch), lace back thong, sheer soft cup bra and a cheeky micro skirt!

Vanessa Micro Skirt
Vanessa Micro Skirt

We’ve often been asked for a teddy with a snap crotch and the overwhelming feedback is also for something sheer and with a full bum.  So we are hoping you love this teddy which will also be available in 4 sizes.

Vanessa Teddy with a Snap Crotch
Vanessa Teddy with a Snap Crotch

Our thong has a lace back similar to the Frill thong and lined front.  The perfect garment to wear under the micro skirt!

Lace back on the Vanessa thong
Lace back on the Vanessa thong


Stay up to date with the next release and take advantage of our introductory discounts only available to subscribers.  Scroll to the bottom of our Home Page and enter your first name and email address to receive our Newsletter.  You’ll receive an introductory offer, advance notice of what we are planning throughout the year and more great offers next month!

Update: Vanessa Now available – Use coupon code word ‘vanessa15’ and receive 20% off until the end of September!

 

 

Some of our Survey comments

We are currently conducting a survey within our site gain some insight into our customers and visitors.  Our final point provides space for anyone completing the survey to ask a question of make a comment.  Below are a few received so far along with our responses…

I would love to see a lace thong with a polymide\micrfibre panel in crotch area. Lace in front irritates. Have only seen one pair for men.

HM – Have you checked out our Frill or Dorothy thong?

It is more comment than question: you have what appears to be a quality product that is lovely and interests me. My budget doesn’t allow me to purchase at this time. But that is in no way a complaint or begging for you to lower your prices. The prices are comparable to quality lingerie in name brand women’s lingerie stores. As long as you continue to make beautiful clothing with quality, then the price is justified. Thanks for stepping out into a bold market!

HM – No problem.  Make sure you subscribe to our Newsletter to gain the best deals when we do have a sale!

No question, I just want to say I am so very very happy you are doing this! I’ve never liked male cloth design, and I have always wanted beauiful clothes that I can feel pretty and good looking in. For normal clothes simply shopping ladies clothes works good, but underwear, especially lingerie and more special stuff, has been harder. I had pretty much given up the though of finding any that were designed for guys when I found you. So thanks again for doing this! And please keep it up! I can finally feel I look good even under my clothes, and look sexy for my partner, and I hope that if more men discover how nice this can be, it will get more socially accepted too.

HM – Thanks for the kind words.

I find that I struggle to keep bra straps on my shoulders throughout the day. An adjustment guide would be helpful. Most general guides out there assume breasts.

HM – Getting the straps right will always be a challenge when there’s no weight acting against the elastic.  On our later bras we have moved the connection point closer to the centre on the back of the bra to minimise slipping.  It is also a good idea not to have the straps too tight so you can move around a little without loosening them.  Aside from that, adjusting the strap can also be reminder that you are doing something a little socially unacceptable 🙂

It’s always a pleasure to get in touch. I think so far you’re doing great. I would like to see the trend of male lingerie become a normal thing… So maybe more promotion work and getting men to model them would be ideal in possibly spicing up a relationship. It has for mine so why not others experience it. I agree that product lines should always be updated, there is no room in our short lives to see the same old lingerie. Keep up with new releases. I’d like to see maybe 8 new lines posted every year.

HM – Thank you.  I do have a few ideas to trial once we have a showroom open in Brisbane.  Much will depend on our customers visiting the shop and if they are happy to participate.  We are working on 6 to 8 new sets each year so you are right on track there!

Would love to see male female matching sets for couples.

HM – While that would be lovely, there just isn’t enough demand at this stage to warrant the cost of manufacturing a separate line for women.  Once you take into account the range of sizes for women including different cup sizes, it becomes quite an exercise.  The only way we could currently do a women’s line would be to drop a release for guys.  And that isn’t likely to happen!

NO QUESTIONS, NO COMPLAINTS FROM ME, ANY CHANCE AT ALL OF OPENING AN OUTLET IN OR AROUND SARASOTA, FL.

HM – NOPE!  WE’RE STILL WORKING ON GETTING SOMETHING OPEN IN AUSTRALIA!

Appreciate the website that does not descend into the smutty areas such as many do.
Ever consider a strapless bra. How about a teddy to match the Sheer bra & panty. Satin teddy would be nice, too. Would you consider a discount for customers’ birthdays.
Color options for each design. Tap pants. Offer sets ( panty/bra. cami/tap, etc.).
Store in the upper mid-west.

HM – We’re trying to keep it clean…:)  We do have a few different teddies coming out over the next 10 months or so including a sheer style in the next month or two.  We can’t do multiple colors per style at the moment as that would pretty much soak up our budget in a very short period of time.  For example, one style in 5 colors is the same as doing 5 different styles.  It’s better to have variety at this early stage.  We currently do some good discounts for subscribers so it’s unlikely we will do birthday discounts too!  Sorry, no store for the upper mid-west, at least until we get a store happening in Australia!

When i first came upon your site I sent a query more out of curiosity than anything. I was so impressed by the nature of the reply (as if it was for an everyday item ) and the good mannered nature that I placed an order.

HM – Thanks for the feedback.  And if anyone else is interested, we DID NOT write that ourselves..

Great products very efficient service and a most suprising but welcome result from my better (so she says) half.

HM – Always good to hear about a happy partner!

Keep up the good work you are doing at present, Bronwyn in Wales !!!!!!!!!!!!!!!!

HM – Thanks Bronwyn!!!!!!!!!!!!

No question, but would like to see more satin- bikinis panties, teddies, corsets, maid outfits

HM – Yeah, me too.

No questions just keep up the good work !!!!

HM – Okey Dokey!

Could the panty gusset be made a little larger to come about an inch further to the front.

HM – Ok, I hear what you’re saying.  Just because YOU were given a little extra at birth, doesn’t mean the rest of us normal guys should have to have a little extra wasted space at the front!  (But I will check that out..)

I would love to see several different styles of panties in the same lingerie line i.e. a thong, bikini and full pantie in the Rose.

HM – Ahh, the Rose. One of the early ones and nearly gone.  We won’t be doing that for the Rose but as we grow, we will be doing exactly as you’re suggesting.  Patience…

It would be nice to see you design more sexier lingerie that shows more skin ,like skimpier thongs, gstrings and sheer fabrics incorporated with garters and nylon stockings.

HM – hmmm…I’m not sure that’s the way to go.  I prefer the classier look, older styles and more ‘normal’ looking lingerie.  I think the sexy skimpy stuff looks a bit cheapish..

Just a thought, would HM consider investment from it’s customers to help grow.

HM – I guess you could say we’re already doing that now.  We rely on the continued support of customers to grow the range of lingerie and therefore the business.  We have considered the possibility of crowd funding to speed up growth but I don’t think there would be enough in this market to make it worthwhile.  The growth also has to be manageable enough so we can install systems to ensure the longevity of the business and the brand.  We would prefer to sacrifice short term gains for long term stability.  Part of the fun is building the business and planning for the future.  Nice thought though!

Hello,
I would appreciate to receive newsletters in French and you dare a little more in terms of vintage lingerie , because I ‘d love to see former lingerie , back 1930/40/50/60 year to date , reviewed and corrected by HommeMystere ..

HM – Sorry, but we have subscribers and visitors from around the world so it’s not feasible for us to send Newsletters out in other languages at this stage.  And you may have noticed my English and grammar isn’t particularly good so imagine the damage I could do to other languages!  If someone shows up with some awesome software that can do a great interpretation for then we will look at it.

Would love you making teddies, slips. chemises, sexy short nighties, french knickers for guys.

HM – We’re always looking at different styles.  Keep watching the site or our Pinterest Page.

Have you considered B size cups in the bras for larger guys.

HM – Several of our bras will expand up to a C cup!  Particularly the soft cup bras.

I am not into thongs. Could you make lingerie (teddy) that has a full bum.

HM – One coming soon!

Can you make it available in India.

HM – We do have customers in India, however the postage system is v-e-r-y  s-l-o-w.  The best option is to get a quote from us for express freight.  Generally around the $40 – $50 mark.

PVC, Colorful plastic waterproof panties, bibs, pacifiers etc.

HM – Nope, ain’t gonna happen.

A comment. A lot of your bras are looking like training bras that have been spruced up. Sure I know those are easy to make and fit us guys but I much prefer something like the Rose bra. That looks and feels much more like a real woman’s bra only for a flat chested woman. Bras in general are completely non functional for men so if we are wearing them it is for the crossdressing aspect. So I prefer it to look and feel like a bra.

HM – You’ll love Anneve when she arrives in a few days.

Does a mans junk fit nicely in the panties.

HM – Yep.

Can we get an Australian outlet as your goods and service is fantastic

HM – In Brisbane sometime soon…

Where can I meet other men and couples who like men’s lingerie.

HM – No idea.

Have you ever considered Victoria Secret type styles designed for the male anatomy. I know you probably would not be able to copy the panties and bras exactly, but every time I walk by the Victoria Secret store at the mall I lust for those pretty panties and bras.

HM – We look at heaps of designs though no specific brands.  I think your reaction is just a normal one that all guys get when they look at lingerie in a Victoria Secret store.

I usually get size small with other brand. The hommemystere size S is a little too big for me. Are you planning to have size XS in the future.

HM – No.  Most of our Small’s will fit down to a 26 inch hip and there is not enough demand for anything smaller in briefs than we currently design.

I love bikini style panties and matching bras. I would love to see far more very fem pastel shades of colour, plain, silky, lace, floral and sheer. I am a hetro cross dresser, and owned submissive belonging to Dominatrix Mistress Amanda.

HM – We have a couple of pastel colors planned.  Mistress Amanda will be pleased!

Ever considered selling or making an open back panties. I have seen some ladies open back panties that are incredibly sexy and wouldn’t mind a pair of my own

HM – Not at the moment.

I think your newest upcoming bra and panty set finally puts you back on track for what men like me enjoy wearing. I currently have over 10 of your sets. Your most recent creation did not meet my standards for what I expect of your company, But this new arrival finally puts you back on track. And this new set I will definitely add to my collection. You finally got it right!

HM – Thank you!  I’m sure you will lurrrve Anneve!

Will there be more boyshorts and vests. wearing both now and they are some of the most comfortable things I’ve ever worn!

HM – You and me both!  I think they’re great but they don’t sell so there won’t be anymore in the foreseeable future…:(

I would like to ask, but before I do, I would like to say I hope you do go into the swimwear garment part of your brand, Now the Question, I would like to know is there a way that I can send you some ideas and suggestions.

HM – We would love to do some swimwear but need to expand the lingerie range by quite a ways first.  If you have some ideas, a picture tells heaps of words so the best idea is set up a Pinterest page, post some pics, then send us a link!

Any chance you can make a more vanilla panty like a fruit of the loom panty you would find on Amazon with a solid color. No frills or bows. I like your panties because they fit men but it would be awesome if you sold a cheaper non-lingerie panty for men that could come in a 5 pack. You would be the first if you did.

HM – I hear you. I think the problem will be that the cost will still be high due to our low volumes.  Something to keep in mind though and I certainly like the idea.

Also it would be awesome if you designed dresses for men. To my knowledge nobody does. I think it would be really awesome.

HM – You said ‘awesome’ twice which tells me you really really want us to do dresses.  To be honest I can’t see that happening as there are heaps of dresses out there that would fit a guy anyway so not much point us trying.  In saying that, I wouldn’t mind expanding the range a little into sleepwear and doing a few nighties, nightshirts, cami/undie sets etc.  Who knows!  But for the short term, we’ll be concentrating on lingerie.

Finally sleepwear like sleep shirts or sleep gowns would be great except again designed with a man’s body in mind.

HM – Yep, see above.

Why don’t you offer more than one color in each style. Aerie does very well selling only like 5 different kinds of panties but in multiple colors and fabrics.

HM – You mean Aerie lingerie, a subsidiary of American Eagle, that has revenue of over $3 billion per year?  Umm, well, we can’t quite compete with that just yet.  But look out in 2016!

Do you have 2xl.

HM – Only in the PinStripe range

Is there any distributor in eastern Canada.

HM – No, we ship from Australia to Canada.

Are you stuck on lace and basic prints or have you thought of prints like paint splash or color blocking.

HM – No, we just prefer basic prints

Not so much a question as I would love to see more thongs and g-strings. I realize it might be hard as a smaller company to do, but I like a lot of the current designs, I just wish I could choose my own colors for it. I would also be interested in thong back teddys. And I would be interested if corsets were also available

HM – We just released the thong back Rachel teddy and we have a new G String due out in the next month or so.  Colors are an issue for us as we are still a little too small.  It’s something we’re aware of though.

Do you support transgender women?

HM – I’m not too sure what you mean by support but I guess if you mean ‘do we support the rights of anyone to choose how they live their life’ then the answer would be yes.

How do you get ideas for new designs?

HM – Usually be working out how the garment should feel to wear and what thoughts it might provoke then working backwards to create the pattern.  Or sometimes I just see something and think whoa!  That looks pretty cool, I’m going to make something similar.

Am losing weight.  Will be more more interested when I have lost another 20 pounds.  Marvellous stuff!!

HM – I’m going to market us as a pseudo weight loss company…

Can you send out a US mail catalog?

No.  Don’t have one.

Who purchases the products? Men or women?

HM – Both, but mainly men. Because we make it for men.

Make super cute lil socks for my great big adorable boyfriend!

HM – Nope, won’t be doing that anytime soon.  Unless we make a ‘sock’ that he can ‘wear’….

How popular are your sales in the USA?

HM – Pretty popular.  I guess about even with Europe.  Those Belgians….gotta love them..